Refund Policy

1. The product

FOVARO is a £14.99 one-off digital product — access to the FOVARO CeMAP 1 Exam Practice app. There is no subscription and no recurring payment. It is digital content delivered online, not a physical product.

2. Your right to cancel (change of mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have a 14-day right to cancel an online purchase and receive a refund.

Because FOVARO provides digital content immediately after purchase, this cancellation right ends once we begin supplying that content — but only where, before payment is taken, you have given your express consent to immediate access and acknowledged that you will lose your cancellation right as a result. We collect this consent and acknowledgement at checkout, before payment and before access is given. Simply opening or using the app afterwards is not, by itself, what removes your cancellation right.

If you haven't given that consent and acknowledgement, or if we haven't yet begun supplying the content, your 14-day cancellation right still applies and you're entitled to a full refund if you cancel within that period.

3. Faulty or non-conforming digital content

Nothing in this policy excludes or limits your statutory rights under the Consumer Rights Act 2015. If the FOVARO app is faulty, not as described, or does not meet the standard you're entitled to expect, you're entitled to:

• a repair or replacement (for example, us fixing a fault); or
• if that isn't possible or doesn't fix the problem within a reasonable time, a price reduction or a refund.

This applies regardless of whether your change-of-mind cancellation right (Section 2) has ended.

4. How to request a refund or report a fault

Email hello@fovaro.co.uk with your order details and a brief explanation of the issue — whether that's a cancellation within the 14-day period, or a fault with the app. We'll look into it and get back to you.

5. Who you're dealing with

Darren Pickles, trading as FOVARO
Boston, Lincolnshire, UK
Email: hello@fovaro.co.uk

6. Related pages

See our Terms & Conditions for the full contract terms, and our Privacy Policy for how we handle your personal data.